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ABOUT THE PRODUCTS
Below are some of are common questions about products
Are your products 100% natural / herbal / free from chemicals?
Do your products contain preservatives? If yes, which ones and why?
Are your products safe for all skin & hair types?
Are your products dermatologically tested?
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Are the formulations suitable for men and women?
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Do your products contain fragrance? If yes, natural or synthetic?
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Are your products made in small batches or mass-produced?
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Do you use cold-pressed oils / fresh herbs / traditional methods?
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Do Prayas products have side effects?
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Are your products safe for pregnant or breastfeeding women? (optional)
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INGREDIENTS & SOURCING
Below are some common questions about Ingredients and sourcing
Where do you source your ingredients from?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Are your ingredients organic?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Do you use essential oils or extracts?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Are your products cruelty-free? Vegan?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Do you follow traditional Ayurvedic processes (like taila paka method, decoctions, etc.)?
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USAGE & STORAGE
Below are some common questions about Usage and Storage
How should the products be stored?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What is the shelf life of your products?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Do the products need refrigeration?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What if the product changes colour/texture - is it normal?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long does it take to see visible results?
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ALLERGIES & SAFETY
Below are some common questions about Allergies and Safety
Are your products safe for sensitive skin?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Patch test instructions?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What should customers do in case of irritation or allergy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
ORDERING & DELIVERY
Below are some common questions about Ordering and Delivery
What is your order processing time?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long does delivery take across India?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Do you offer international shipping?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How can customers track their order?
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What happens if the package is delayed?
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RETURNS, REFUNDS & REPLACEMENTS
Below are some common questions about Returns, Refunds and Replacements
What is your return policy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Do you accept returns for opened / used products?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What if the product arrives damaged or leaked?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long do refunds take?
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Is exchange available?
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PAYMENTS
Below are some common questions about Payments
What payment methods are accepted?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Is Cash on Delivery available?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What if the product arrives damaged or leaked?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
SUBSCRIPTIONS OR OFFERS (If applicable)
Below are some common questions about Subscriptions or Offers
Do you offer subscription plans for repeat orders?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Do you have routine bundles or combo packs?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Are there any seasonal or first-time discounts?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
PACKAGING & SUSTAINABILITY
Below are some common questions about Packaging & Sustainability
Is your packaging eco-friendly?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Do you offer refill options?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How do you minimize waste in production?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
CONTACT & SUPPORT
Below are some common questions about Contact & Support
How can customers reach customer support?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What are your support hours?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How to raise a complaint or request assistance?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.