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ABOUT THE PRODUCTS
Are your products 100% natural / herbal / free from chemicals?
Yes. All Prayas Ayurveda products are 100% natural, herbal, and free from harmful chemicals such as sulfates, parabens, silicones, mineral oils, or synthetic dyes.
Do your products contain preservatives? If yes, which ones and why?
Most products are self-preserving through Ayurvedic oils, herbs, and natural antioxidants. For water-based products (like gels or serums), we use food-grade, ECOCERT-approved natural preservatives only when necessary to keep the formulation safe from microbes
Are your products safe for all skin & hair types?
Yes. Our formulations are crafted to suit all skin and hair types, including dry, oily, combination, and normal.
Are your products dermatologically tested?
Yes. All products undergo dermatological testing and safety evaluation before release.
Are the formulations suitable for men and women?
Absolutely. Our products are unisex and suitable for all age groups (adults).
Do your products contain fragrance? If yes, natural or synthetic?
We use 100% natural fragrances derived from essential oils and Ayurvedic herbs. No synthetic perfumes are added
Are your products made in small batches or mass-produced?
We follow small-batch, handcrafted production to ensure freshness and quality in every jar and bottle.
Do you use cold-pressed oils / fresh herbs / traditional methods?
Yes. We use cold-pressed oils, fresh herbs, and traditional Ayurvedic techniques such as Taila Pāka, Kashayam Preparation, and slow infusions
Do Prayas products have side effects?
No chemical side effects. However, because our products contain potent herbs, we always recommend a patch test for sensitive skin.
Are your products safe for pregnant or breastfeeding women?
Most products are safe, but we recommend consulting a doctor for products containing strong essential oils.
INGREDIENTS & SOURCING
Where do you source your ingredients from?
We source raw materials from trusted farms across India, including Rajasthan, Kerala, Uttarakhand, and small tribal herb cultivators.
Are your ingredients organic?
Yes. Wherever possible, we use certified organic herbs, oils, and extracts.
Do you use essential oils or extracts?
Yes, in safe concentrations. We use therapeutic-grade essential oils and herbal extracts to enhance efficacy.
Are your products cruelty-free? Vegan?
All Prayas products are cruelty-free and not tested on animals. Many products are vegan; formulations containing ghee or beeswax are not.
Do you follow traditional Ayurvedic processes (like taila paka method, decoctions, etc.)?
Yes. We strictly follow classical Ayurvedic principles, using slow-cooking and manual methods for authenticity.
USAGE & STORAGE
How should the products be stored?
Store in a cool, dry place, away from sunlight and moisture.
What is the shelf life of your products?
Most products have a shelf life of 12–24 months depending on the formulation.
Do the products need refrigeration?
No refrigeration is required. Water-based products can be refrigerated for added freshness, but it is optional.
What if the product changes colour/texture - is it normal?
Yes. Natural, chemical-free products may slightly vary in colour or consistency due to seasonal variations in herbs. This does not affect quality or effectiveness.
How long does it take to see visible results?
Results vary by product and concern. Most customers notice improvement within 2–4 weeks, with best results in 6–8 weeks of consistent use.
ALLERGIES & SAFETY
Are your products safe for sensitive skin?
Yes, they are mild and free from harsh chemicals. However, we recommend a patch test before use.
Patch test instructions?
Apply a small amount on the inner arm and wait 12–24 hours. If no redness/irritation occurs, it is safe to use.
What should customers do in case of irritation or allergy?
Stop using the product immediately and wash the area with cool water. If irritation persists, consult a dermatologist
ORDERING & DELIVERY
What is your order processing time?
Orders are processed within 24–48 hours (excluding Sundays and public holidays).
How long does delivery take across India?
Typically 3–7 working days, depending on the location.
How can customers track their order?
Once shipped, customers receive a tracking link via SMS/Email/WhatsApp.
What happens if the package is delayed?
You can contact our support team. We coordinate with the courier partner and provide updates promptly.
RETURNS, REFUNDS & REPLACEMENTS
What is your return policy?
We accept returns only for damaged, defective, or incorrect products.
Do you accept returns for opened / used products?
No, due to hygiene and product integrity.
What if the product arrives damaged or leaked?
We offer free replacement after verifying the issue (photos required).
How long do refunds take?
Refunds are processed within 5–7 working days after approval.
Is exchange available?
Yes-only for unused and sealed products in case of misdelivery.
PAYMENTS
What payment methods are accepted?
UPI, Credit/Debit Cards, Net Banking, Wallets, and Pay Later options.
Is Cash on Delivery available?
Yes, COD is available across most serviceable pincodes.
What if the product arrives damaged or leaked?
We offer free replacement after verifying the issue (photos required).
SUBSCRIPTIONS OR OFFERS (If applicable)
Do you offer subscription plans for repeat orders?
Subscription and auto-replenish options for monthly essentials will be available soon.
Do you have routine bundles or combo packs?
Yes. We offer value bundles for skincare, haircare, and full Ayurvedic routines.
Are there any seasonal or first-time discounts?
Yes. First-time customers and seasonal festivals often have exclusive offers.
PACKAGING & SUSTAINABILITY
Is your packaging eco-friendly?
We use recyclable glass, PET, and kraft materials to reduce environmental impact
Do you offer refill options?
Refill packs are under development for our most popular products.
How do you minimize waste in production?
We follow zero-waste practices—using leftover herbs for compost and recycling containers.
CONTACT & SUPPORT
How can customers reach customer support?
You can contact us via WhatsApp, Email, Phone, or Instagram DM.
What are your support hours?
Support is available from 10:00 AM to 7:00 PM (Monday–Saturday).
How to raise a complaint or request assistance?
Write to us at our support email or WhatsApp number with your order ID.
Our team responds within 24 hours.